Current limitations

These are the product boundaries you should expect today — what is not supported yet, and where the UI may not match how large enterprises usually run shared tooling. Every plan, including the free one, has every feature; see pricing for how repository limits differ.

• One organization per account. Each login is tied to a single organization workspace. You cannot switch between multiple orgs in one session.
• No shared workspaces. There is no invite flow, no teammate logins, and no role-based sharing inside an organization. One account owns the workspace.
• Org names are first-come. If someone already registered your GitHub organization name, your account is placed in a private sandbox workspace. You can finish setup, but you will not see that organization’s data.
• Email, password, or GitHub sign-in. Register or log in with work email and password, or use Sign in with GitHub when your primary GitHub email is public. GitHub is also used for org data import via the DeliveryCompass GitHub App.
• Account deactivation. You can deactivate from Profile → Security. Recovery is support-assisted only — email support@insurgencylabs.com. See Profile docs.

• GitHub only. Metrics are built from GitHub pull requests and reviews. We do not connect to GitLab, Bitbucket, Jira, Linear, or CI/CD systems.
• GitHub App install (recommended). Install the DeliveryCompass GitHub App on your organization for read-only PR and org metadata. A personal access token with read:org and repo scopes remains available as an advanced fallback.
• PR workflow metrics only. No issues or commit graphs. GitHub releases and semver tags appear as optional chart milestone markers after sync — not pipeline status or deploy frequency from CI/CD. Team throughput is based on merged pull requests.
• No source code import. Statistics and PR workflow metadata only — we never download or store file contents, diffs, or commit content.
• Read-only. DeliveryCompass never creates or modifies repositories, pull requests, reviews, or settings in GitHub.

• Manual team–repo mapping. GitHub’s team-to-repository links are not imported. You assign each repository to a team card on Teams & repos.
• One team per repository. A repository can belong to at most one team for KPI scope. Moving a repo reassigns it.
• Archived repos and forks are excluded. They are not included in ingestion or team comparisons.
• Unassigned repos have no team KPIs. Repositories you have not mapped to a team are synced but excluded from team-level comparisons until assigned.
• GitHub team membership is informational. We import team names and members from GitHub, but team metrics are driven by which repos you mapped, not by GitHub membership alone.

• Daily sync, not real-time. GitHub data is refreshed about once every 24 hours. Dashboard numbers can be up to a day behind the latest merges and reviews.
• Limited year views. The dashboard year picker covers the current calendar year and the two prior years. Older imported history is stored but not exposed in those views yet.
• Weekly summary on Mondays. The exportable weekly packet is generated after the Monday daily sync, not on demand throughout the week.
• Bootstrap takes time. The first full import runs in the background after setup. Large organizations may wait minutes to hours before all historical PRs appear.

• Not Jira, Linear, or a sprint board. We do not track issues, story points, or roadmaps.
• Not CI/CD or DORA deployments. Metrics come from GitHub pull requests — not pipeline runs or release frequency from your deploy system.
• Not real-time. Data refreshes about once per day; see data freshness.
• Not a replacement for 1:1 judgment. KPIs support coaching conversations; they do not rank individuals for compensation decisions.

Many teams start with spreadsheets and ad-hoc GitHub API scripts. DeliveryCompass makes sense when you want consistent definitions, team comparisons, and a weekly leadership handout without maintaining ETL and dashboard code. A full BI stack may still be right if you need cross-tool analytics beyond GitHub PRs. See choosing delivery metrics for a category comparison.

Recently shipped (some older docs were behind):

• GitHub OAuth sign-in and sign-up on log in and onboarding
• GitHub App install as the preferred connection (installation tokens for worker sync)
• Personal access token remains an advanced fallback on Profile → GitHub
• Install-time org rebind when a personal GitHub login installs on a company org
• Account deactivation with support-assisted recovery
• Self-serve paid plans and cancellation on Subscription

Still missing / not yet available:

• Priced per repository, not per seat. Every plan includes every feature; only the number of tracked repositories differs. See pricing and plans & billing.
• No automated coaching. We surface comparative KPIs and attention signals; we do not generate performance review recommendations or manager action plans.
• Not a project-management replacement. DeliveryCompass complements your existing rituals — it does not replace sprint boards, roadmaps, or incident tooling.
• No threshold alerting. There are no Slack or email alerts when metrics cross thresholds. You can opt into a weekly Sunday digest and manage preferences on your profile.
• Export is lightweight. Weekly summary supports on-screen review and copy-friendly output — not scheduled PDF delivery or branded report packs.

See How it works for what the product does support today.

• The free tier is free. Unlimited AI delivery impact reports on any public repository, plus one tracked repository with the full dashboard. No card, no expiry.
• Repository limits are the only difference. Free 1, Starter 5, Team 20, Scale 60 tracked repositories. Beyond 60, get in touch.
• Hitting the limit does not break anything. Repositories you already track keep syncing; you are asked to pick a larger plan before adding more. Your data stays put if you later downgrade.
• Self-serve, monthly, cancel yourself. Manage or cancel from Subscription. Paid access runs to the end of the period you have paid for, then drops to the free tier.
• Early Access organizations keep their access at no charge. We said we would grandfather early adopters and that stands.
• No annual billing, no invoicing, no purchase orders. Monthly card payment only — there is no procurement track.

Full detail — changing plan, failed payments, cancellation — is on Plans & billing.